Solid may collect and store any personally identifiable information that you choose to provide in connection with your use of our site or store. This may include personally identifiable information (such as your first and last name, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request.. Solid also collects your financial information and your contact information for the sole purpose of fulfilling orders and providing services that you have consented to. We will never use your financial information for any other reason but to complete the orders you have made without your consent.


While browsing, we may automatically collect non-personally identifiable information about your computer. When you visit, we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to administer our site.


If you register for Solid’s email or if you provide your email address to Solid, Solid will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, and other opportunities that you may find of interest, and of other events taking place in our stores near you. If you currently receive our emails and do not wish to continue receiving them, then please email us at




When you provide Solid with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to reject our inquiry, in which case, you will not have to provide any personal information for such secondary reason.


How do I withdraw my consent?

If after you opt-in, you change your mind, at any time you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at or by completing the form on the Contact Us page on




We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.




In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform their respective services. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies and obligations regarding the information we are required to provide to them for your purchase-related transactions. We use Squarespace, Shipstation and Xero to offer our online store platform and to fulfill orders. Please consult their privacy policies to learn more about their operations and policies. 


Certain providers may be located in, or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.




When you click the links in our virtual store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.




To protect your personal information, we take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored using AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.




By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.




We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.




If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer